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  • Writer's pictureHannah Valliere

Tioga Medical Center Long-Term Care Receives Customer Experience Award

Updated: Apr 22


(TIOGA, ND) – Tioga Medical Center is thrilled to announce that its Long-Term Care facility has received a 2024 Customer Experience Award from Pinnacle Quality Insight. This award recognizes the organization's outstanding performance in Skilled Nursing Facility and solidifies their position in the top echelon of care providers nationwide. This is the ninth year in a row the facility has received the award.


“We’re excited to congratulate Tioga Medical Center Long-Term Care for their well-deserved achievement on earning a Customer Experience Award” says Bud Meadows, HCP CEO. “It’s wonderful to see the hard work that Tioga Medical Center is putting in to provide high-quality care—their effort isn’t going unnoticed.”


Qualifying for the Pinnacle Customer Experience Award signifies that Tioga Medical Center Long-Term Care has consistently ranked within the top 15% of care providers across the nation over the past 12 months. The facility received recognition in the following service areas: Overall Satisfaction, Nursing Care, Dining Service, Quality of Food, Individual Needs, Laundry Service, Communications, Response to Problems, Recommend to Others, Activities, Professional Therapy Services, Admissions Process, Safety and Security, and Overall Customer Satisfaction.


“Receiving this award is a remarkable achievement and a true testament to our staff’s unwavering dedication to delivering exceptional experiences to our residents and their families,” says Jamie Eraas, Tioga Medical Center President and CEO. “I couldn’t be prouder of the entire Tioga Medical Center team.”


About Tioga Medical Center

A nonprofit healthcare system, Tioga Medical Center proudly serves the communities of northwest North Dakota with clinics in Tioga, Ray and Powers Lake; a 25-bed critical access hospital; a Long-Term Care center; and Independent Living apartments.

 

About Pinnacle Quality Insight

Pinnacle Quality Insight, acquired by HCP in 2023, is a customer satisfaction measurement firm with an extensive 26-year history in senior care and senior living, conducts over 150,000 phone surveys annually. Working with more than 2,500 care providers across all 50 US states, Canada, and Puerto Rico, Pinnacle is a trusted authority in recognizing excellence. For more information, visit https://pinnacleqi.com/.

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